DriveON FAQ

A1: Once the DriveON portal www.driveonportal.com opens on May 9, 2024, information regarding the onboarding process can be found in the Program Enrolment Package on the DriveON portal. You can access the guide here at www.driveonportal.com.

A2: The onboarding of MVIS facilities in phases will allow for sufficient time to ensure a smooth transition into DriveON with minimal impacts to businesses.

A3: The current MVIS Program for annual and semi-annual inspections will end by August 1, 2024. An MVIS facility currently conducting these types of inspections will no longer be authorized by the Ministry to perform these types of inspections under the MVIS program as of August 1, 2024. It is strongly recommended to complete enrolment and equipment purchase prior to June 1, 2024, to allow for your application to be processed and equipment shipped in time.

A4: Once an MVIS facility has completed their application to the DriveON program through the DriveON portal, tablet savings will be applied automatically to their equipment purchase order. No additional action will be required by the MVIS facility during the application process.

A5: This will give new DriveON VICs an opportunity to familiarize themselves with the hardware and software before performing actual vehicle inspections.

A6: Yes, MVIS facilities joining DriveON can purchase multiple tablets based on their operational needs. Additional tablets can be purchased individually or as part of additional packages.

A7: Yes. One complimentary tablet will be provided for each MVIS ID number per VIC application.

A8: At this time, the purchase of a tablet for commercial inspections, requires the purchase of a sticker printer. If an inspection tablet is solely used to perform non-commercial light duty safety inspections, a sticker printer is not required.
Note: The vendor is testing the printer’s capability to communicate with multiple inspection tablets to determine if a single printer can be used with multiple tablets. MTO will communicate the results at a future date.

A9: Once the DriveON portal www.driveonportal.com opens on May 9, 2024, technicians can begin the registration process on the portal. Once they have created their username and password, they can then start the mandatory online training available on the portal, which is free of charge and available 24/7. This can be done independent of the Vehicle Inspection Centre application process.

A10: The ministry will communicate onboarding dates for MVIS facilities that only perform light duty/passenger vehicle inspections at a later time. In the meantime, MVIS facilities planning to apply to the DriveON program should review the Program Enrolment Package found at www.driveonportal.com to begin collecting the necessary documents for their DriveON application.

A11: No, only currently licensed MVIS facilities that are onboarded into the DriveON program by the required dates are eligible to receive one complimentary inspection tablet.

A12: Yes, MVIS stations can add emissions inspection capability to their VICs during onboarding. As a current MVIS, if you wish to also conduct DriveON Emissions inspections, you will indicate that in your onboarding application. The vendor will get back to you on the equipment delivery date based on a first come first serve basis.

A13: Any unused annual inspection stickers with corresponding annual inspection certificate forms, semi-annual inspection stickers with corresponding semi-annual inspection certificate forms must be returned to the Ministry by August 31, 2024, for a refund.

Any unused safety standards certificate forms must be returned to the ministry by January 31, 2025, for a refund. Forms and certificates can be returned to the below address with the completed form, found here at www.ontario.ca/page/motor-vehicle-inspection-stations.

Ministry of Transportation
MVIS Unit, 3rd Floor
301 St. Paul Street
St. Catharines, ON L2R 7R4

A14: MVIS facilities that perform annual and semi-annual inspections or a combination of both annual, semi-annual, and safety inspections on light duty/passenger vehicles are encouraged to join the new DriveON program by July 31, 2024. After this date, no further annual, semi-annual inspections can be performed under the MVIS Program.

MVIS facilities that only perform light duty/passenger vehicle inspections are encouraged to join the new DriveON program by December 31, 2024. After this date, no light-duty/passenger vehicle inspections can be performed under the MVIS Program.